Refund & Exchange Policy

Open Parcel Delivery

Every A&A order is delivered with an open parcel option. Before accepting your order, you can open the package in front of the delivery rider and check the item for size, color, and quality. If you are not satisfied, you can refuse the parcel right there, and it will be returned to us at no cost to you.

After You Accept the Parcel

Once you have inspected and accepted the parcel, the order is considered final. We are unable to accept returns or exchanges for reasons such as size, change of mind, or personal preference after acceptance, since you have already had the chance to check the product before taking it.

Exception: Damaged or Defective Items

If you discover a genuine manufacturing defect or receive the wrong item, contact us within 48 hours of delivery at [EMAIL ADDRESS] with your order number and clear photos or a video of the issue. Our team will review it and, if approved, offer a replacement or a full refund. This exception does not cover items that are worn, washed, or altered.

How to Request a Defect Review

1. Email [EMAIL ADDRESS] within 48 hours of delivery with your order number, photos or video of the defect, and a short description. 2. Our team reviews the claim within [X BUSINESS DAYS]. 3. If approved, we arrange pickup of the item and process a replacement or refund.

Refund Timeline

Approved refunds are processed within [X BUSINESS DAYS] to your original payment method or as store credit, whichever you prefer. Bank processing times may add a few extra days.

Why We Do It This Way

Open parcel delivery lets you check your order before you commit to it, which is why we are able to keep our post-delivery policy strict. This gives every customer a fair, transparent way to check what they are getting, while protecting us from misuse after delivery.